Client Care Coordinator – 3 Positions


  • Surgery/Neurology Client Care Coordinator
  • ER/ICU Client Care Coordinator
  • Internal Medicine/Oncology/Cardiology Client Care Coordinator

The person in the Client Care Coordinator role serves as the initial go-to and facilitator to extend excellent client care for their departments. Their job is to ensure that our clients are well-informed, know what to expect from beginning to end, as well as demonstrate a message of care and competence in their experience with NVS and specific department they are seeing. They are a communication lifeline between clients and the doctors/medical staff.

Duties:

  • Makes initial appointments for specified services, including work in’s.
  • Answers client questions/phone calls and informs what to expect.
  • Greets new clients for initial appointments and introduces themselves as the Client Care Coordinator for that team, informs what to expect.
  • Strive to improve Client Experience in all possible ways. 

Required skills/experience:

Strong customer service skills/background, supervisory experience, and experience/success in leadership. Some medical/veterinary office experience a plus.

Performance requirements:

  • Excellent Team Player
  • Excellent Client Communication Skills in person and on the phone
  • A Mission and Eye for exemplary Customer Service
  • A Proactive Mindset on how to Improve/Make us better
  • Excellent Documentation Skills
  • Can Do Attitude
  • Excellent Follow Through
  • Trustworthy
  • Outgoing
  • Professional