Frequently Asked Questions


What are your hours?

We are open 24 hours a day, 7 days a week, including holidays, for pet medical emergencies.  Our hospital never closes, so if your pet is experiencing a medical emergency, contact your primary care veterinarian or bring your pet directly to us.  The specialty services offer regularly scheduled appointments Monday through Friday from 7:30 a.m. through 5:30 p.m..  Our hospital is staffed at all times by veterinarians, veterinary nurses, assistants, client service representatives, and others who can help you and your pet.

How do I get an appointment with the specialist?

For our non-emergency specialty services, you will need a referral from your primary care veterinarian. After speaking with your veterinarian, he or she will send a referral form to our hospital.  One of our client services representatives will call you to schedule an appointment once we receive the referral from your vet.

Why do I need a referral?

A referral is necessary because your veterinarian knows your pet’s history and current medical condition.  NVS acts as an extension of your veterinarian’s office. We work with your veterinarian to provide speciality care. NVS does not offer vaccines, routine dentals, or other services your primary care veterinarian provides.

What if I don’t have a regular veterinarian?

If you have not established a relationship with a primary care veterinarian, and your pet is having a medical emergency, bring your pet directly to our hospital for treatment.  If the emergency doctor who sees your pet feels he or she needs to be seen by a specialists, we will discuss options with you.  Of course, it is best to make an appointment with a primary care vet for annual check-ups, and to keep your pet in good health. Your primary care veterinarian will be able to treat most of your pet''s medical needs. If he or she feels your pet needs to see a specialists, they will refer you to our office.

How do I prepare for my first consultation visit?

We ask that you do not feed your pet after 8:00 the evening before your appointment unless directed otherwise. Water can be offered until the morning of your appointment. You will need to arrive 20 minutes before your scheduled appointment in order to be checked in and fill out a new client questionnaire. This questionnaire can also be printed off of the website and filled out before your visit. PDF Form Word Doc Form

What do I bring to the appointment?

Please bring any laboratory test results, radiographs, CT or MRI reports, all current medications and of course, your pet. Also if your pet eats a specific type of food and is staying overnight, please bring an appropriate amount of its food as well.

Why do I have to fast my pet just for the consultation visit?

We ask that you not feed your pet in case it needs to be sedated or have general anesthesia performed on the day of its appointment.  Fasting is also required for certain blood tests and radiographs often require sedation. Overnight fasting can reduce the risk of complications associated with sedation.  Two exceptions to this recommendation are if your pet is very young (i.e. less than 6 months of age) or has a medical condition that necessitates frequent feeding (i.e. diabetes, insulin secreting tumor). In those cases feed your pet as you normally would unless specifically directed by one of our doctors.

Do you have any payment plans?

We offer Care Credit and the Wells Fargo Health Advantage® Credit Card.  Both are third-party payment systems that provide several extended payment options.  One of our client service representatives can answer your questions about these options.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, Wells Fargo Health Advantage® Credit Card, Care Credit, cash, and personal checks.

What are the costs associated with treatment?

Our doctors will give you an estimate of total costs at the time of your consultation. This estimate will include a high and low quote.  You may contact our office to get a general estimate of costs on a case-by-case basis.  Please realize however that costs of care may change significantly once your pet is evaluated by one of our doctors.

Can I visit my pet while they are in the hospital?

In general, we feel that it is in the best interest of our patients to remain hospitalized without the excitement of having visitors.  If your pet is hospitalized for several days however we certainly will facilitate a visit with your pet.

Guidelines associated with visiting your pet include:

  • Visiting hours:  Visitation hours are limited from 10AM to 4PM unless a specific exception is made.
  • We ask that you limit visitation times with your pet to 20 minutes per day.
  • All pet visitations must be scheduled with your NVS doctor or one of our support staff.
  • Visitation is not allowed on the same day that a major surgical or medical procedure is performed.
  • You will most likely not visit in person with your doctor at the time of visitation with your pet
Can I call your clinic to check on my pet?

Yes, you are always welcome to call and check on your pet. We will make every attempt to keep you up to date of your pet’s condition.  If your pet is having surgery, we will give you an estimated “table time” and we will call you as soon as your pet is recovered from anesthesia. We ask that you do not call the overnight staff for an update on your pet. If your pet is in the hospital for multiple days you will be updated at least once per day and most likely twice on his or her condition.

*If you have further questions, please do not hesitate to contact our offices at 615-386-0107. We want our clients to feel comfortable and informed during their hospital visit. We will be glad to answer any of your questions in order to have you fully understand all aspects of your pet’s care.